computer? Is it the same version of Word?
Some installations of Windows XP hides certain files. Go to Windows Explorer/Tools menu/Folder Options/View tab and check the box next to Show all hidden files. then search for the normal.dot. You may also have to make a valid change to the normal.dot in Word 2003 before the file appears. Add an AutoText entry, close Word and answer yes to the prompt to save normal.dot, then search and check the location of the folder path for the new file. Transfer your back up to the correct location.
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